Privacy Policy

Privacy Policy for use of this website, guest verification & and payments.

At Property Partners, accessible at marketplace.holidayfuture.com, one of our main priorities is the privacy of our website visitors and guests. This Privacy Policy explains what information we collect, how we use it, how we store it, and your rights in relation to that information.

If you have any questions or require more information about this Privacy Policy, please contact us.

This Privacy Policy applies only to information collected through this website and in connection with bookings, guest verification, and payments processed through our booking and guest management systems, including Enso Connect, Wise, and Stripe. It does not apply to information collected offline or through channels not connected with this website.

Consent

By using our website, submitting an enquiry, making a booking, or completing guest verification, you consent to this Privacy Policy and agree to its terms.

Who we are

For the purpose of this Privacy Policy, references to “Property Partners”, “we”, “us”, or “our” mean the company operating this website and managing bookings made through it.

Information we collect

We may collect and process the following personal data:

your name, email address, telephone number, and postal address;

booking details, including stay dates, property details, and guest information;

payment-related information processed securely via third-party payment providers;

identification and verification information, including photographic ID, selfies, and other verification information submitted through Enso Connect or related guest verification systems;

communications you send to us, including emails, messages, attachments, and enquiry details;

technical data such as IP address, browser type, device information, referring pages, and date/time of access;

information collected through cookies and similar technologies.

How we use your information

We use the information we collect to:

provide, operate, and maintain our website and booking services;

process enquiries, bookings, and guest communications;

verify guest identity and help prevent fraud, unauthorised use, chargebacks, or misuse of our properties;

process and manage payments;

improve and personalise our website and services;

monitor website performance and visitor activity;

communicate with you regarding your booking, enquiry, stay, or account;

comply with legal and regulatory obligations;

establish, exercise, or defend legal claims;

enforce our booking terms, guest terms, and property rules.

Guest verification and ID checks

As part of our booking and check-in process, we may require guests to complete identity verification through Enso Connect or another secure verification provider. This may include submission of:

government-issued photographic ID;

a selfie or facial verification image;

contact details and booking information.

This information is collected to help us verify identity, protect our properties, reduce fraud, and support compliance with our booking terms.

We will only use guest verification information for legitimate business purposes, including confirming identity, fraud prevention, investigating breaches of our terms, recovering losses, addressing damages, handling chargebacks or disputes, and where required for legal or regulatory reasons.

Verification information is stored securely and is not kept longer than necessary. In most cases, where there is no issue relating to the booking, this information will be deleted after checkout within a reasonable retention period. However, where there has been damage, a policy breach, a chargeback, suspected fraud, or a legal dispute, we may retain the information for longer where reasonably necessary to investigate the matter, recover losses, or protect our legal position.

Payments

Payments made in connection with bookings may be processed through third-party providers integrated with our systems, including Wise, Stripe, and Enso Connect.

For direct bookings, payments may be managed via Wise and Stripe.

For bookings processed through our guest management or booking systems, payments may also be handled through Enso Connect and associated payment processors.

We do not store full card details on our own systems unless expressly stated and lawfully required. Payment providers process your payment information in accordance with their own privacy notices and security standards.

Lawful bases for processing

We process personal data where necessary for one or more of the following reasons:

to perform a contract with you, including managing your booking and stay;

to comply with our legal obligations;

for our legitimate interests, including fraud prevention, guest verification, property protection, business administration, and enforcing our booking terms;

where applicable, with your consent.

Log files

Like most websites, we use log files. These may include IP addresses, browser type, internet service provider, date and time stamps, referring and exit pages, and click activity. This information is not generally linked to information that directly identifies you and is used for site administration, analytics, security, and trend analysis.

Cookies

This website uses cookies and similar technologies to improve your browsing experience, remember preferences, analyse website traffic, and help us understand how visitors use the site.

You can control cookies through your browser settings. Where required, we will request your consent before placing non-essential cookies.

How we share your information

We may share your information with trusted third parties where necessary, including:

booking and guest management platforms;

payment processors;

identity verification providers such as Enso Connect;

IT, hosting, and website service providers;

cleaners, contractors, maintenance teams, or property access providers where necessary for your booking;

insurers, legal advisers, debt recovery agents, or dispute resolution providers;

law enforcement, regulatory bodies, or courts where required by law or where reasonably necessary to protect our rights or property.

We do not sell your personal data.

Data retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, reporting, fraud prevention, dispute handling, and contractual requirements. If there is no ongoing need to retain the information, we will securely delete or anonymise it.

Your data protection rights

Under applicable data protection law, you may have the right to:

request access to your personal data;

request correction of inaccurate or incomplete data;

request erasure of your personal data in certain circumstances;

request restriction of processing in certain circumstances;

object to processing in certain circumstances;

request transfer of your data where applicable;

withdraw consent where processing is based on consent.

If you make a request, we will respond within the applicable legal timeframe.

To exercise any of these rights, please contact us at [insert email address].

You may also have the right to complain to the relevant data protection authority if you are unhappy with how we use your data.

Children’s information

Our website and booking services are not intended for children under the age of 18 booking independently. We do not knowingly collect personal data from children except where it is provided by an adult in connection with a booking.

If you believe a child has provided personal information to us improperly, please contact us and we will take appropriate steps to remove it where required.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact: